Seller Help
The operational handbook for selling on Wehoz, applying, getting your catalog listed, managing orders and returns, getting paid, and the performance standards every seller is measured against.
Not a seller yet? The program is open, see how selling works or start an application.
Selling on Wehoz: how the program works
The seller program is live. What you can do today, how to apply, and the one honest limitation to know before you start.
Who can sell, and how verification works
Eligibility requirements for the Wehoz seller program, and how identity verification works: Stripe verifies you, Wehoz doesn't collect documents.
Applying, saving your draft, and what happens next
How the seller application works: resume links, submission checks, review timing, and every status you might see.
The seller agreement and what signing commits you to
What's in the Wehoz Seller Agreement, how e-signing works, and the specific obligations you take on when you sign.
Getting your products listed on Wehoz
Listings are created by the Wehoz catalog team today, not self-serve. Here's exactly what to send and what happens to it.
Why a listing gets blocked or queued for review
Every publish attempt runs an automated check. Here is what each block reason means and what to do about it.
What you may not list on Wehoz
Prohibited categories, the four restriction levels, how matching works, and how to get a licensed category unlocked.
Managing orders, acknowledgement, and handling time
How orders reach your dashboard, what acknowledging does, how handling time is measured, and when a cancellation counts against you.
Buying labels, using your own carrier, and tracking
Shippo label purchase from the dashboard, bring-your-own-label shipping, and why tracking is mandatory either way.
Handling returns and issuing refunds
The seller side of the returns flow (approve, reject, receive, refund), plus the 30-day buyer window and what a refund costs you.
How buyer shipping prices work on Wehoz
The flat-rate shipping model: what the buyer pays, what you absorb, and how to price heavy or oversized items.
What Wehoz charges sellers
Commission is 0% at launch. How the fee mechanism works, when it's deducted, and how you'd hear about a change.
Getting paid: payouts and Stripe Connect
How money flows from a buyer's card to your bank, who controls the payout schedule, and what refunds do to your balance.
Seller performance standards and your scorecard
The exact thresholds Wehoz measures sellers against, how each metric is computed, and what good, at-risk, and restricted standing mean.
Seller code of conduct
The conduct rules Wehoz actually enforces: listing honesty, authenticity, review integrity, buyer communication, and pricing.
Enforcement: what actually happens, and when
An honest map of Wehoz's enforcement actions (listing blocks, strikes, suspension) and how to appeal any of them from your dashboard.
Seller policies at a glance
Every document that governs selling on Wehoz, what each one covers, and which ones you have actually agreed to.