Managing orders as a seller
Order workflows, shipping requirements, and SLAs for Wehoz sellers — opens in Phase 3.
Updated May 30, 2026
title: Managing orders as a seller description: Order workflows, shipping requirements, and SLAs for Wehoz sellers — opens in Phase 3. topic: seller-help order: 30 updated_at: "2026-05-30" phase: phase-3 tags: [seller, phase-3, orders]
This page becomes the operational handbook for Wehoz sellers when the marketplace opens.
What we'll publish here
- Order routing — how multi-seller carts split into shipments
- Shipping SLAs — how fast you need to print a label and hand off to the carrier
- Carrier integration — using EasyPost-supplied labels at our negotiated rates
- Returns — how the buyer-side return process flows back to the seller
- Cancellations and refunds — what authority sellers have vs the platform
- Performance metrics — on-time-ship rate, defect rate, response time
The seller agreement, published when applications open, sets the floor for each of these. The most up-to-date operational guidance lives here.
In the meantime
If you're curious about how multi-seller logistics will work, partners@wehoz.com — we'll share what's ready to share.