Wehoz Buyer Terms of Use

1. Acceptance and eligibility

These Buyer Terms of Use (the “Terms”) form a binding contract between you and Wehoz, Inc., a Delaware corporation (“Wehoz”, “we”, “our”). By creating an account, placing an order, or otherwise using wehoz.com or our mobile interfaces (the “Site”), you agree to be bound by these Terms.

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to create a Wehoz account or complete a purchase. If you are between 13 and the age of majority you may use the Site only with the involvement of a parent or guardian who accepts these Terms on your behalf. Children under 13 are not permitted to use the Site; see our Children’s Privacy Notice.

2. Your account

You are responsible for the accuracy of the information you provide to us, for keeping your password confidential, and for every transaction that occurs through your account. If you suspect unauthorized use of your account, contact us at help@wehoz.com immediately so we can secure the account, reverse the suspected transactions, and assist your card issuer with their investigation.

3. What Wehoz is — the marketplace relationship

Wehoz operates a marketplace where independent third-party sellers list and sell goods directly to shoppers. When you purchase a product on the Site, you are entering into a sales contract with the seller of that product, not with Wehoz, unless the product is listed as “Sold by Wehoz House” in which case Wehoz is the seller of record.

Wehoz facilitates that relationship by hosting the listing, processing payment, providing dispute resolution under our Buyer Protection program, and offering a customer service touch-point at help@wehoz.com.

4. Buyer obligations

You agree to provide accurate billing, shipping, and contact information, to pay the amount displayed at checkout in full at the time of purchase, and to use the Site for lawful purposes only. You will not place orders with a stolen, expired, or unauthorized payment method. You will not use the Site to acquire goods you intend to resell in a way that violates the seller’s terms or applicable law.

5. Order formation and pricing

Adding an item to your cart does not form a contract. A contract is formed when we successfully authorize and capture payment for your order and you receive an order confirmation email. Until that moment we may decline or cancel any order for any lawful reason, including stock unavailability, suspected fraud, payment failure, restricted shipping destination, or an obvious pricing error described in Section 6.

6. Pricing accuracy and obvious-error correction

Despite our best efforts, prices shown on the Site may occasionally be incorrect. If we identify a pricing error before your order ships, we will contact you with the correct price and either ask you to confirm the corrected price or cancel the affected line and refund any amount already charged. The line that is removed will be refunded to the original payment method within five to ten business days. A pricing error obvious to a reasonable person (for example, an item priced at one cent) does not form a contract even after capture, and we reserve the right to reverse such captures and refund in full.

7. Cancellation, returns, and refunds

You may cancel an order at any time before the seller has fulfilled and shipped it. Once a shipment is in transit, returns are governed by our Return Policy, which defines the standard 30-day window, condition requirements, and the rare categories of items that are non-returnable. Sellers may publish their own return rules on their store page, but they may not be less protective of you than the default Wehoz policy.

8. A-to-Z Buyer Protection

Every eligible purchase on Wehoz is covered by our A-to-Z Buyer Protection program, which offers refund or replacement remedies when an item does not arrive, arrives substantially not as described, or arrives defective. The full coverage scope, exclusions, monetary caps, filing windows, and process are described at /policies/buyer-protection and are incorporated into these Terms by reference.

9. User content

When you submit reviews, questions, answers, ratings, photos, videos, or any other content to the Site (collectively, “User Content”), you grant Wehoz a worldwide, royalty-free, perpetual, transferable, sublicensable license to host, display, reproduce, modify (for formatting only), distribute, and use that User Content for the purpose of operating the Site, promoting Wehoz, and improving our services. You retain ownership of your User Content and may remove it from public display at any time via your account settings, subject to our retention obligations.

You represent that you own or have the necessary rights to grant this license, that the User Content does not infringe any third party’s rights, and that it complies with our Review & Q&A Policy.

10. Acceptable use

You will not, and will not attempt to:

• use the Site to engage in fraud, money laundering, or any other unlawful activity;
• impersonate any person or misrepresent your affiliation with any person or entity;
• scrape, crawl, or extract data from the Site at a rate or in a manner that interferes with normal operation, or use any automated tool to do so without our express written permission;
• reverse-engineer, decompile, or otherwise attempt to derive the source code of any part of the Site;
• upload viruses, worms, or other malicious code;
• circumvent rate limits, security controls, or technical protection measures;
• solicit, incentivize, or coerce sellers to circumvent the Site for off-platform sales;
• use any product purchased on the Site for an unlawful purpose.

11. Suspension and termination of your account

We may suspend or terminate your account, refuse current or future orders, or restrict your access to specific features at any time, with or without prior notice, if we reasonably believe you have violated these Terms, posed a safety risk to the platform or to other users, or engaged in repeated chargeback abuse, dispute abuse, or fraud. We will provide notice of suspension by email to the address on your account and, where appropriate, an opportunity to respond before any permanent action.

12. Wehoz as facilitator (not seller, except for House items)

Except for items expressly identified as “Sold by Wehoz House”, Wehoz is not the seller of any product offered on the Site. Wehoz does not manufacture, source, warehouse, inspect, ship, or stand behind the merchantability or fitness for purpose of third-party listings. Sellers are independent merchants responsible for the legality, accuracy, safety, packaging, and shipping of their goods, and for honoring any product warranty they offer.

13. Disclaimers

The Site is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Wehoz disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses, that defects will be corrected, or that any information displayed on the Site is accurate, complete, reliable, or current. Pricing, availability, and product specifications may change without notice.

14. Limitation of liability

To the maximum extent permitted by applicable law, the total liability of Wehoz to you for any claim arising out of or relating to the Site, your use of the Site, or any purchase made through the Site, whether in contract, tort, statute, or any other legal theory, is limited to the greater of: (a) the total amount you paid to Wehoz, net of refunds and chargebacks, during the twelve months immediately preceding the event giving rise to the claim; or (b) one hundred U.S. dollars (US$100).

In no event will Wehoz be liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages. The exclusions and limits in this Section apply to the maximum extent permitted by law; some jurisdictions do not allow certain exclusions or limits, and to that extent only the unenforceable portion is severed.

15. Indemnification

You agree to defend, indemnify, and hold harmless Wehoz, its officers, directors, employees, and agents from and against any claim, demand, loss, damage, cost, or expense, including reasonable attorney fees, arising out of or related to (a) your breach of these Terms, (b) your misuse of the Site, (c) your User Content, or (d) your violation of any law or third-party right. Wehoz will give you prompt written notice of any claim and reasonable cooperation in the defense.

16. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Dispute resolution

We prefer to resolve disputes by talking. Before initiating any formal proceeding, you agree to first contact us at help@wehoz.com with a clear written description of your concern and the remedy you are seeking; we will respond within thirty days. If the concern is not resolved, you and Wehoz agree to participate in good-faith mediation administered by JAMS in San Francisco, California, with each side bearing its own costs.

If mediation does not resolve the dispute within sixty days, the dispute will be finally settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, with one arbitrator, in San Francisco, California, in English. Judgment on the award may be entered in any court of competent jurisdiction.

Small-claims carve-out. Notwithstanding the above, either party may bring an individual action in small-claims court in the county where the buyer resides for any dispute within the jurisdictional limit of that court.

18. Class-action waiver

You and Wehoz agree that any arbitration or court proceeding will be conducted only on an individual basis and not as a class action, consolidated action, or representative proceeding. Class arbitrations and class actions are not permitted. If a court or arbitrator determines that this class-action waiver is unenforceable in a particular dispute, that dispute will be severed from the arbitration and proceed in court.

19. Amendments

We may update these Terms from time to time. When we make a material change, we will post the updated version at this URL, update the version chip and effective date at the top, and where required by law provide notice by email at least thirty days before the change takes effect. Continued use of the Site after the effective date constitutes acceptance of the updated Terms.

20. Severability and entire agreement

If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force and the unenforceable provision is reformed to the minimum extent necessary to make it enforceable while preserving its intent. These Terms, together with the policies linked from them, constitute the entire agreement between you and Wehoz regarding your use of the Site and supersede any prior agreements.

Contact

Wehoz, Inc.
Email: help@wehoz.com
Legal notices: legal@wehoz.com