Wehoz return policy
The full return window, who pays return shipping, what's non-returnable, and the no-membership-required promise.
title: Wehoz return policy description: The full return window, who pays return shipping, what's non-returnable, and the no-membership-required promise. topic: returns-refunds order: 10 updated_at: "2026-08-07" tags: [returns, policy, refunds] related: [how-to-return, refund-timing, damaged-or-wrong-item]
The headline:
- 30 days to return most items from the day they arrived.
- No membership tier changes that window. Everyone gets the same 30 days.
- No restocking fees on returnable categories.
- You never pay return shipping. For every approved return (including change-of-mind), the seller either sends you a prepaid return label or absorbs the return cost. Nothing is deducted from your refund for shipping.
What you can return
Most physical goods we sell. The 30-day clock starts when the carrier marks your package delivered.
What you can't return
- Opened personal-care and beauty items (skincare, serums, makeup): health and safety regulations.
- Final-sale items: clearly labeled on the product page before you buy.
- Custom or personalized orders: anything monogrammed, sized, or made-to-order.
- Gift cards.
If you bought something thinking it was returnable and it wasn't labeled clearly, email us. We'll work it out.
Damaged, defective, or wrong item
If your package arrived damaged or the item is defective, take a photo and contact support within 7 days. We'll send a prepaid return label and either reship or refund the order in full, no deductions, no shipping fees back to us.
Refunds
Refunds go back to your original payment method. Most post within 5-10 business days after we scan your return at the warehouse. See refund timing for details.
Ready to send something back? See how to return an item.
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