Seller code of conduct
The conduct rules Wehoz actually enforces — listing honesty, authenticity, review integrity, buyer communication, and pricing.
title: Seller code of conduct description: The conduct rules Wehoz actually enforces — listing honesty, authenticity, review integrity, buyer communication, and pricing. topic: seller-help order: 51 updated_at: "2026-08-07" phase: live tags: [seller, conduct, rules, integrity] related: [seller-agreement, enforcement, performance-standards]
This page collects the conduct rules that already bind every seller — through the seller agreement you signed, the review policy, and the platform's enforcement systems. Nothing here is aspirational; each rule is backed by a real check or a real contractual term.
Be who you said you are
Your application information must stay accurate: legal entity, representative, address, tax details. You consented to identity and business verification and to ongoing compliance checks when you signed the agreement. Update your details in Settings when they change.
Sell what you say you're selling
- Titles, descriptions, and images must be accurate, original or licensed, and must describe the item that actually ships.
- Every unit must be authentic. We can request supply-chain documentation at any time; counterfeits mean immediate termination and possible referral to law enforcement. Buyers and brands can report suspected counterfeits directly, and every report is reviewed.
- Respect restricted categories — see What you may not list.
Don't game reviews
The review policy applies to sellers with teeth: the platform runs automated review-manipulation detection, and flagged reviews are hidden pending review. Concretely, do not:
- Buy, trade, or incentivize reviews
- Review your own products or have staff and family do it
- Ask buyers to change or remove negative reviews in exchange for anything
Treat buyers straight
Buyer messaging runs through the platform, and threads can be suspended for abuse. Keep it professional: no harassment, no pressure campaigns about reviews or disputes, no misleading promises. Answer within a day — response time is a performance metric.
Price honestly
- The displayed price is the full pre-tax price. No drip pricing.
- Honor MAP floors set by registered brands — below-floor listings are blocked automatically.
- Wehoz's whole storefront pitch is "no tricks, real prices." Sellers who fake reference prices to manufacture discounts are working against the platform, and against their own agreement, which requires accurate, substantiated claims.
Respect intellectual property
Three valid DMCA notices upheld against you within twelve months permanently end your selling privileges — this is automated. Rejected listings and upheld notices also lower your trust score, which slows down every future listing you submit.
What happens when rules break
See Enforcement — what actually happens for an honest description of the consequences and their current limits.