When will my refund post?
Refund processing time by payment method, what you'll see on your statement, and what to do if it's slow.
title: When will my refund post? description: Refund processing time by payment method, what you'll see on your statement, and what to do if it's slow. topic: returns-refunds order: 30 updated_at: "2026-05-30" tags: [refund, timing, statement, charge] related: [return-policy, how-to-return, damaged-or-wrong-item]
Refund timing depends mostly on your bank or wallet provider — Wehoz triggers the refund the day we receive the return.
Typical timing
| Payment method | Time to post |
|---|---|
| Credit/debit card | 5–10 business days |
| Apple Pay / Google Pay | 5–10 business days (back to the underlying card) |
| Affirm / Klarna | 1–3 business days for them to update; 5–10 days for your bank to settle |
| Wehoz account credit | Immediate |
The clock starts the moment we scan the return — which for USPS returns typically happens 2–4 business days after you drop the package off.
What you'll see on your statement
The refund shows up as a credit from "WEHOZ" (or "WEHOZ.COM") for the same amount, minus any return-label fee on change-of-mind returns. If you paid with Apple Pay, look at the card linked to the wallet — Apple doesn't hold the refund itself.
What if it's late?
If 10 business days have passed and you don't see the credit:
- Check the original card's statement carefully — refunds can post under a slightly different merchant string than the original charge.
- Look at the trailing month — some banks back-date refunds to the original charge date, which can make them easy to miss.
- Contact your card issuer — they can confirm whether the refund settled on their side.
- If your bank can't find it, email us the original order number and we'll trace the Stripe transaction and resend if needed.
If you're still puzzled, we'll find it. One business day to reply.
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