How to return an item

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title: How to return an item description: Step-by-step instructions for starting a return, printing a label, and dropping it at the carrier. topic: returns-refunds order: 20 updated_at: "2026-08-07" tags: [returns, how-to, label, drop-off] related: [return-policy, refund-timing, damaged-or-wrong-item] schema_type: HowTo

Returns are email-driven in Phase 1. A self-serve returns portal lands later this summer; until then, the process below takes about five minutes and we usually approve same day.

Start the return

1. Email support@wehoz.com with:
   • Your order number (WHZ-...)
   • Which item(s) you're returning
   • The reason (change of mind, doesn't fit, damaged, defective, wrong item; anything is fine)
2. We reply with a prepaid return label (usually USPS) and a return authorization number, usually within one business day. The label is free to you. Return postage is never your cost.
3. Print the label, tape it to your original packaging (or any sturdy box), and drop it at the carrier location printed on the label.

What about pickup?

USPS will pick up from your address if you schedule it on usps.com/pickup, same as a regular mail pickup, no extra charge.

What to include in the package

Just the items. You don't need to print or include any paperwork. The label barcode tells us which order it belongs to. The original packaging is helpful but not required.

Tracking the return

The return label has its own tracking number. You'll see it on the label itself. Once USPS scans it, we're aware. Refunds initiate when we receive the package at the warehouse.

Return shipping is never your cost. For every approved return, including change-of-mind, the seller either provides the prepaid label or absorbs the cost, and nothing is deducted from your refund for shipping. See the return policy for the full terms.