Change or cancel my order
How to edit address, quantity, or cancel an order before it ships — and what to do if it's already in transit.
title: Change or cancel my order description: How to edit address, quantity, or cancel an order before it ships — and what to do if it's already in transit. topic: orders-shipping order: 40 updated_at: "2026-05-30" tags: [cancel, change, edit, address] related: [track-my-order, return-policy, refund-timing]
You can change or cancel an order before it's handed to the carrier. After that, it follows the returns process.
Before the order ships
If your order status is Placed or Paid (not yet Shipped), email support@wehoz.com right away with your order number and what you'd like to change. Common requests we handle:
- Cancel the order — full refund, posts within a few business days.
- Change the shipping address — same ZIP zone only; we can't reroute to a different state once payment is processed.
- Add or remove an item — we cancel the original and ask you to place a new order with the right contents. Simpler, less error-prone.
- Change quantity — we adjust and re-invoice if needed.
Self-serve edits in the account portal are on the Phase 2 roadmap. Until then, email is the fastest path because we can act in seconds.
After it's shipped
Once tracking shows the carrier has the package, we can't intercept it. Two options:
- Refuse delivery. When the carrier attempts delivery, refuse the package. It returns to us automatically, and we refund within 5 business days of receipt.
- Accept and return. Receive the package, then start a return via the return policy.
Pricing changes after you ordered
If we drop the price of something you already bought within 7 days, email us and we'll credit the difference. We don't do this for tier-only "members" prices because we don't have any — every shopper pays the same price.
Questions? Contact support — we'll move fast.
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