title: Returns & refunds description: How to start a return, refund timing, and what to do if something arrived damaged or wrong. topic: returns-refunds order: 20 icon: refresh
Returns are simple, every-customer-the-same, 30 days. No restocking fees on anything but a short list of items below. Defective or wrong-item shipments are on us.
Articles in this topic
Wehoz return policy
The full return window, who pays return shipping, what's non-returnable, and the no-membership-required promise.
How to return an item
Step-by-step instructions for starting a return, printing a label, and dropping it at the carrier.
When will my refund post?
Refund processing time by payment method, what you'll see on your statement, and what to do if it's slow.
My item arrived damaged or it's the wrong product
How to report a damaged, defective, or incorrect shipment, and what Wehoz does to make it right.