My package is missing or late
What to do if your Wehoz package is marked delivered but you can't find it, or if it's overdue past the estimated window.
title: My package is missing or late description: What to do if your Wehoz package is marked delivered but you can't find it, or if it's overdue past the estimated window. topic: orders-shipping order: 30 updated_at: "2026-08-07" tags: [delivery, missing, lost, late] related: [track-my-order, shipping-times, damaged-or-wrong-item] schema_type: HowTo
Missing packages stress everyone out. Most are recoverable in the first few hours. Here's what to do, in order.
"Delivered" but I can't find it
Carriers occasionally mark a package delivered before it physically arrives, or drop it at a slightly different door. Before contacting us:
- Look around the delivery spot. Side doors, garage, between the door and a planter, mailroom. Drivers are creative.
- Ask neighbors. Packages get misdelivered to the same-numbered house on the next street more often than you'd think.
- Wait 24 hours. If the carrier scanned it as delivered prematurely, it usually shows up in the next day's rounds.
- Check the tracking detail. Sometimes the GPS coords show where the driver scanned, useful evidence if it ended up at the wrong address.
If nothing turns up after a full business day, contact support with your order number. We'll file a carrier trace and either reship the order or refund it, your choice.
It's past the estimated window
Estimated delivery dates are estimates, not guarantees. The rule of thumb: give it 2 extra business days. Carriers occasionally hit weather or hub delays, and seller handling can run a day long.
If it's clearly stuck (same scan event for several days, no movement), email us and we'll work the carrier on your behalf.
Lost in transit
If the carrier's system shows the package as lost or it stops moving for more than 7 days with no resolution, we'll replace it free of charge (subject to stock) or refund it in full. You don't have to wait through a long claims process. That's on us, not you.
Whatever the situation, email support and tell us what happened. One business day to first reply, often much faster.
Was this article helpful?