My package is missing or late
What to do if your Wehoz package is marked delivered but you can't find it, or if it's overdue past the estimated window.
title: My package is missing or late description: What to do if your Wehoz package is marked delivered but you can't find it, or if it's overdue past the estimated window. topic: orders-shipping order: 30 updated_at: "2026-05-30" tags: [delivery, missing, lost, late] related: [track-my-order, shipping-times, damaged-or-wrong-item] schema_type: HowTo
Missing packages stress everyone out. Most are recoverable in the first few hours — here's what to do, in order.
"Delivered" but I can't find it
Carriers occasionally mark a package delivered before it physically arrives, or drop it at a slightly different door. Before contacting us:
- Look around the delivery spot. Side doors, garage, between the door and a planter, mailroom — drivers are creative.
- Ask neighbors. Packages get misdelivered to the same-numbered house on the next street more often than you'd think.
- Wait 24 hours. If the carrier scanned it as delivered prematurely, it usually shows up in the next day's rounds.
- Check the tracking detail. Sometimes the GPS coords show where the driver scanned — useful evidence if it ended up at the wrong address.
If nothing turns up after a full business day, contact support with your order number. We'll file a carrier trace and either reship the order or refund it — your choice.
It's past the estimated window
Estimated delivery dates are estimates, not guarantees. That said, here's the rule of thumb:
- Standard — give it 2 extra business days. Carriers occasionally hit weather or warehouse delays.
- Express — give it 1 extra business day. After that, we treat it as late and refund the express upgrade fee.
In both cases, if it's clearly stuck — same scan event for several days, no movement — email us and we'll work the carrier on your behalf.
Lost in transit
If the carrier's system shows the package as lost or it stops moving for more than 7 days with no resolution, we'll replace it free of charge (subject to stock) or refund it in full. You don't have to wait through a long claims process — that's on us, not you.
Whatever the situation, email support and tell us what happened. One business day to first reply, often much faster.
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