Which channel to use for which problem
Brand report, DMCA notice, or authenticity report: three intake channels with different legal weight, compared honestly.
title: Which channel to use for which problem description: "Brand report, DMCA notice, or authenticity report: three intake channels with different legal weight, compared honestly." topic: brand-help order: 31 updated_at: "2026-08-07" tags: [brand, dmca, authenticity, report, channels] related: [report-a-listing, brand-registry-overview] schema_type: FAQPage faq:
- question: "Is a brand dashboard report the same as a DMCA notice?" answer: "No. A dashboard report is a marketplace-policy complaint reviewed by Wehoz staff. A DMCA notice is a formal legal instrument with sworn statements, counter-notice rights for the seller, and repeat-infringer consequences. If you want statutory takedown force, file at wehoz.com/policies/dmca."
- question: "Where do I report a counterfeit of my product?" answer: "Use the authenticity report form at wehoz.com/policies/authenticity. It's open to anyone (brands, buyers, or the public), supports evidence links, and you receive the outcome by email."
- question: "Can I stop a seller from listing my brand at all?" answer: "If your registry's enforcement mode is allowlist, sellers not on your authorized-reseller list are blocked from publishing your brand. See the authorized-resellers article for the modes and their limits."
Wehoz has three separate intake channels that overlap just enough to confuse people. Here's the honest disambiguation.
The three channels
| Brand report | DMCA notice | Authenticity report | |
|---|---|---|---|
| Where | Brand dashboard | /policies/dmca | /policies/authenticity |
| Who can file | Approved registry holders | Any copyright owner or agent | Anyone: brands, buyers, public |
| What you state | A claim type (unauthorized reseller, counterfeit, MAP violation, content misuse, other) plus your own description, no sworn statements | Formal legal notice under 17 U.S.C. §512, with statements made under penalty of perjury | Marketplace trust-and-safety report |
| Legal character | Marketplace-policy complaint | Formal legal notice | Marketplace trust-and-safety report |
| Seller's rights | Wehoz review process | Statutory counter-notice process | Wehoz review process |
| Feeds seller strikes | No | Yes: three valid notices in 12 months is automatic permanent termination | Not directly; confirmed counterfeits trigger the seller agreement's immediate-termination terms |
| You receive | WHB-XXXXXX reference number, plus status and written outcome under My reports in the dashboard | Notice number and formal processing | Report number plus outcome email |
A brand report is never converted into a DMCA notice. The statutory statements can only be made by you, in the DMCA flow itself. If a reviewer concludes your report is really a copyright claim, it will be resolved with a note pointing you at /policies/dmca.
Choosing, by problem
- "This seller isn't authorized to sell our brand" → Brand report. If your registry is in allowlist mode, also make sure your reseller list is current so future publishes are blocked automatically.
- "This listing is priced below our MAP floor" → Set or update the MAP floor (blocks future publishes), and file a brand report for the live listing.
- "This listing uses our copyrighted photos / text / packaging art" → DMCA notice if you want statutory force and strike consequences; brand report if you want it reviewed as a policy matter first. Don't file both for the same listing.
- "This product is fake" → Authenticity report. Attach evidence: test purchase photos, serial checks, packaging comparisons.
- "Trademark infringement in the listing title or branding" → This is not copyright, so the DMCA process is the wrong instrument. File a brand report and describe the trademark issue; for formal trademark claims beyond the marketplace process, that's a matter for your counsel.
One rule of thumb
Escalate deliberately, not maximally. The DMCA channel exists for genuine copyright claims and has real consequences in both directions, including §512(f) liability for material misrepresentation by the filer. When a policy channel solves the problem, use the policy channel.