Frequently asked questions
Do I need an account to shop?
No. Guest checkout is fully supported. You get the same price either way.
Is there a paid membership tier?
No. Never. That's the whole pitch.
How much is shipping?
Free over $35. Otherwise $5.99 standard or $9.99 express. 3–5 days or 1–2 days, respectively.
What payment methods do you take?
Visa, Mastercard, Amex, Discover. Apple Pay, Google Pay, and Link via Stripe. Affirm and Klarna pay-in-4. Card-only is no different — no member-only payment perks.
What's your return policy?
30 days, no restocking fees. We pay return shipping on defective or wrong-item shipments.
Can I track my order without an account?
Yes — visit /orders/track with your order number and the email on the order.
Do you ship internationally?
Phase 1 is the contiguous US. Hawaii, Alaska, and international are on the Phase 2 roadmap.
Are reviews and ratings available?
Not in Phase 1. We'd rather have nothing than fake numbers. Reviews open in Phase 2.